Terms and Conditions

I. Company, Customers and Scope of Applicability

1.1. These terms and conditions apply to every contract entered into between customers and Duplo Canada via this online shop or in-person purchases. Duplo Canada is owned and operated by Carolin Lucas, PO Box 1206, Claresholm, AB, T0L 0T0 Canada and is a licensed distributor of "Duplo Composite Horseshoes" which are manufactured in Germany by H. Frank Kunststofftechnik GmbH.

II. Conclusion of the Contract

2.1. The product presentations in the online shop of Duplo Canada are not binding offers. The product presentations indicate which products are available and are intended to encourage the customer to submit a binding purchase offer.
2.2. The customer can submit his/her offer via written form, telephone, e-mail, or online by means of the shopping cart system which is integrated in the online shop of Duplo Canada.
2.3. During the ordering process by means of the shopping cart system, the customer can check the content of his/her shopping cart at any time. The customer can remove products from his/her shopping cart at any time. The customer can use the usual functions of browser, mouse and keyboard in order to correct input errors.
2.4. Before submitting his/her order by means of the shopping cart system, the customer is asked to check his/her data, to accept these terms and conditions and to correct input errors. By submitting the order form by clicking the "confirm order" button, the customer submits a binding purchase offer for the chosen product.
2.5. Instantly after receiving the customer's purchase offer, Duplo Canada will send a confirmation to the customer by e-mail. This confirmation is not an acceptance of the purchase offer.
2.6. Duplo Canada can accept the customer's purchase offer within three workdays
• by sending a written order confirmation; or
• by sending an order confirmation in written form via e-mail or fax; or
• by sending a payment request.
The period commences at the day the customer has submitted his/her purchase offer. The receipt of the order confirmation by the customer is material to complying with the time limit.
2.7. The customer has to make sure that the e-mail address used for the ordering process is valid and can be used to receive e-mails sent by Duplo Canada. If using a spam filter, the customer has to make sure that all e-mails sent by Duplo Canada or by third parties charged with the order processing by Duplo Canada can be received.
2.8. Duplo Canada offers a special service to customize horseshoes. If the customer requires a customized horseshoe, the order needs to be written and confirmed and cannot be returned or refunded because it is specifically made for one particular horse.

III. Right of Revocation

3.1. As a matter of law, consumers are entitled to a right of revocation. Requirements for revocation are governed by Article 2 of the Uniform Commercial Code.

IV. Prices, Shipping Charges and Terms of Payment

4.1. Unless otherwise stated, the price stated on the product sites does not include sales tax or shipping and handling charges. The incurring tax and shipping charges are separately stated before check out.
4.2. The payment methods offered by Duplo Canada are listed on the payment section of the online shop.
4.3. If prepayment via e-transfer or PayPal is agreed upon, payment is due immediately after the conclusion of the contract. The order will be shipped as soon as the payment has arrived. The products are reserved for you until your payment has arrived (14 calendar days at most). After this period, the products will be cleared for sales again and your invoice will be cancelled.

V. Terms of Shipment and Delivery, Revocation as to Oneself Obtaining the Supplies

5.1. The delivery time results from the product presentation or the delivery time stated in the shopping cart respectively. The delivery time commences either:
5.1.1. The workday after the customer has effectively entered a bank transfer in case of prepayment or
5.1.2. The workday after the conclusion of the contract in case of any other payment method.
5.2. If not expressly otherwise agreed, Duplo Canada determines the appropriate mode of shipment and the transport company with reasonable discretion on their part.
5.3. The goods are delivered to the shipping address specified by the customer.
5.4. If delivery to the customer is impossible and the transport company returns the shipped goods to Duplo Canada, the customer bears the charges for the unsuccessful delivery. This does not apply if the customer is not responsible for the circumstance leading to the impossibility of the delivery or if the customer has temporarily been prevented from receiving the offered service by no fault of their own.
5.5. With the delivery of the sold goods, the risk of accidental destruction or deterioration passes to the customer.
5.6. If the product ordered is not available because H. Frank Kunststofftechnik GmbH has not supplied Duplo Canada with the specific product without reason or fault, Duplo Canada may revoke the contract. In this case, Duplo Canada will immediately inform the customer and reimburse the customer without undue delay for performance rendered.
5.7. Customers cannot collect goods from the business premises of Duplo Canada for logistical reasons.
5.8. Due to possible delays caused by the Corona pandemic, we cannot guarantee any delivery time of Canada Post, be it regular shipping or express shipping.

VI. Liability for Defects

6.1. The standard limitation period for claims for defects is two years. The customer must notify Duplo Canada in writing of the defect. Duplo Canada has the option of replacing the damaged product, or refunding the customer for the original purchase price, plus shipping and handling to return the defective product.

VII. Retention of Title and Right of Retention

7.1. In relation to consumers, Duplo Canada reserves the ownership of the delivered goods for the period until the purchase price is paid in full.
7.2. The customer can only exercise the right of retention insofar as the claims originate from the same contractual relationship.

VIII. Liability

8.1 Duplo Canada is unlimitedly liable on every legal basis
• for intentional or negligent injury to life, body or health,
• for intent and gross negligence,
• on the basis of a promise of guarantee if no other provision has been agreed upon, and
• on the basis of mandatory liability under the Product Liability Act.
8.2 Apart from this, Duplo Canada is only liable in the case of breach of a fundamental contractual duty if the duty has to be performed in order to properly perform the contract and if the other party of the contract can regularly rely on the performance of the duty (cardinal duty).
8.3 Apart from this, the liability of Duplo Canada is excluded.
8.4 The above provisions also apply with regard to the liability of Duplo Canada for its legal representative(s) or (a) person(s) used to perform an obligation.

IX. Applicable Law and Place of Jurisdiction

9.1. The conclusion of the contract is only possible in English, French and Spanish. If another language than English is used for the conclusion of the contract, the respective texts are translated from the English original. If any part of the translation is incorrect, the relevant phrase of the English original applies.
9.2. The existing purchase agreement between Duplo Canada and the customer, subject to mandatory international private-law provisions, is subject to the law of the Country of Canada and the Articles contained in the Uniform Commercial Code.
9.3. The place of jurisdiction is Alberta, Canada.

X. Final Provisions

10.1. If any provision of these terms and conditions is ineffective, the rest of the contract remains effective. Instead of the ineffective provision, the relevant statutory provisions apply.

Latest Update: 2023-04-24