This is me - Caro Lucas, your local contact in Canada!
We want to offer you not only great products, but also the best customer service. We are happy to assist you with any questions or individual challenges you might have!
My passion is working on horses and it is important to me to be close to the customer. Since I am also working as a barefoot trimmer and farrier, it can be difficult to get a hold of me by phone. Your best chances of a phone call are from 7am to 08:30am as well as from 7pm to 8:30pm. But if you leave a message or an e-mail, I will get back to you as soon as possible. I usually check emails in the morning before I leave for my appointments. I will take care of your requests and orders as soon as possible and thank you for your understanding if it should take a little longer - sometimes there are unexpected events in the everyday life of a farrier, which lead to the fact that an appointment takes longer. If you work as a farrier yourself, you certainly know what I'm talking about!
Duplo Composite Horseshoes Canada
Caro Lucas
Box 1206
Claresholm, T0L 0T0, Alberta
Canada
Phone: +1 403 625 4797
info@duplo-canada.com
facebook.com/DuploCanada
instagram.com/duplo_composite_horseshoes
www.youtube.comIf you send us an e-mail and haven't heard back in the next two days, please leave us your phone number and check your junk folder - sometimes our e-mails end up there. Thanks!
Personal Introduction
I think it's always nice to have a face to the voice. For this reason I would like to introduce myself personally. Because even though everything is digital and online nowadays, there are situations in which it is simply necessary and important to have a direct contact person. Should you have any questions about your order or about our products, I will be happy to assist you.
My name is Caro Lucas. I am originally from Germany (near Hamelin) where I started my business as barefoot specialist and, later on, as farrier in 2005. In my daily work, I had a lot to do with rehab horses. In that process I stumbled over the Duplo Composite Horseshoes - a product that really helped me and my clients' horses and that I didn't want to miss in my daily work.
Personal Introduction in Video
After having decided to move to Canada (where I had met my future husband during a holiday trip), I found out that Duplo Composite Horseshoes were not available in Canada. Since working without the Duplos wasn't an option for me I contacted the Duplo team in Germany. That's how the idea of distributing the Duplo shoes in Canada was born.
I am very happy to be a member of the Duplo Composite Horseshoe Team. Please don't hesitate to let me know if you need any further information on this unique product or if you need a version that is currently not available in our online shop yet.
I do not only want to offer great products but also great customer service. If you have any questions or concerns, please contact me.
Best regards,
Caro Lucas
Reviews and Feedback ⭐⭐⭐⭐⭐
You are happy with us?
In this case we would be happy if you leave us a 5-star rating on Google.
PS: 4 star reviews are valued as negative reviews by Google.
You are unhappy with us?
Then please do not hesitate to tell us directly - we want to get better and be at your side even if there are problems.
Please provide us with all the information we need to process your complaint, and also observe our photo guidelines.
Please send your complaints to info@duplo-canada.com.
Thank you very much - we will take care of your request as soon as possible and get back to you!
Your Expert Advice
My lame thoroughbred mare and her crooked legs and crippled feet got me started fairly early to look closer into the subject hooves. As a barefoot trimmer, I was dealing with every possible trimming style you can find to figure out how to give the best support, bring structures back to balance and function and improve comfort and movement. Later on, booting and gluing happened to be another tool in the tool box. And as I became a farrier, I also appreciated the Duplo Composite Horseshoe as an alternative to steel shoes for their characteristics. I would be happy to share my experience with you and hope to support you in the best possible way with your challenges.
My recommendation: Use our complaint form for these purposes as well and follow our photo guidelines. Informative photos and comprehensive information help me to advise you better!
Help Others with Your Testimonial
The direct contact and exchange with our customers is very important to me as well as to the producer of the composite horseshoes in Germany.
Over the years, we have repeatedly noticed the importance of feedback and testimonials from product users. We would be very pleased if you would like to share your experience with us and also with our customers worldwide. Please use our prepared form for this purpose.
You think a picture is worth a thousand words?
We are also happy if you send us your special snapshots of your horse or your work - even if you don't want to write a big report about your experience. In order for us to share your photos with others on the official Duplo websites and social media channels, we require your declaration of consent. Simply fill out our photo/film form and send it to us.
Maybe you will see your horse or your farrier work online soon!
We are already looking forward to your photos and testimonials.